Standard Return Policy
We want you to love every item you buy from LoftPlusBarn. We stand behind the quality of our products and want every puchase to be a positive experience. If, for any reason, you're not satisfied with your purchase, you are welcome to return them to LoftPlusBarn. We have outlined the following guidelines to help make your return a smooth and seamless experience:
You may return your unused Product in its original condition and original packaging within 30 days of receipt. Please initiate the return process by contacting us at firstname.lastname@example.org. We will evaluate your request and send you a Return Authorization, which has to be printed and included with other product paperwork in the return package.
After we receive the returned product, you will receive your refund in the original form of payment for the item price, less the cost of roundtrip shipping cost and a 20% restocking fee.
What is roundtrip shipping cost?
Roundtrip shipping cost is the actual shipping cost between our warehouse and your address, and from your address back to our warehouse.
Why do you assess restocking fees?
A lot of labor goes into receiving a large package into a warehouse, and a large percentage of furniture and accessories are not packaged to original factory standards. Because we always provide free shipping, we must assess restock fees on returns to account for the quantity of items that cannot be accepted or resold.
Products that are not eligible for return
- Products not in original condition
- Products that have been altered or modified in any way
- Products without original packaging or used items
- Final sale items
Damaged or Defective Items
Missing Parts or Pieces: